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2nd Annual Utility Call Center Operational Excellence

Maximizing Call Center Quality to Enhance Overall Customer Experience and Exceed Workforce Fulfillment

9-10 Sep 2014
The Florida Hotel and Conference Center - Orlando, FL, United States of America

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Conference Speakers

Suzanne Thornton
Director, Call Center Operations
DTE Energy

Phil Sharp
Director, Customer Service Centers and Credit
Entergy

Karen Blankenship
Manager, Training and Quality Assurance
Duke Energy - Customer Contact Operations

Latanza Adjei
Customer Care Center Director
Georgia Power

Debra Russell
Customer Response Division Director
Seattle Public Utilities

Richard Shaw
Care Center Senior Business Project Manager
ComEd

Wesley Higgins
Customer Service Operations Support and Online Services Manager
Alabama Power

Vickie Newkirk
Customer Care Supervisor
Colorado Springs Utilities

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General Enquiries

Robin Yegelwel

455 N. Cityfront Plaza Dr.
9th Floor
Chicago, IL 60611

Telephone: (312) 894-6306
Fax: (312) 894-6304
Email: robiny@marcusevansch.com


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